CISCO / UMBRELLA DESIGN SYSTEM

100% adoption rate, +23% increase in dev contributions within first year

I acted as UX Product Design Lead for the Umbrella Design System, guiding the strategy for re-establishing the design system and reshaping its processes with a focus on service design and building frameworks to support system contributors.


MY ROLE

Senior Product Designer


TEAM

Junior Product Designer • 2 Engineers


USERS / PERSONAS

Product Design Team, Engineering Team, Umbrella Customers


ACTIVITIES PERFORMED

UX Audit Workshops • Documentation • Design Ops & Admin • Process Development • Metrics Tracking • Establishing Comms, Ceremonies and Team Engagement • Mentorship • Planning • Design Systems

CISCO / UMBRELLA DESIGN SYSTEM

100% adoption rate, +23% increase in dev contributions within first year

I acted as UX Product Design Lead for the Umbrella Design System, guiding the strategy for re-establishing the design system and reshaping its processes with a focus on service design and building frameworks to support system contributors.


MY ROLE

Senior Product Designer


TEAM

Junior Product Designer • 2 Engineers


USERS / PERSONAS

Product Design Team, Engineering Team, Umbrella Customers


ACTIVITIES PERFORMED

UX Audit Workshops • Documentation • Design Ops & Admin • Process Development • Metrics Tracking • Establishing Comms, Ceremonies and Team Engagement • Mentorship • Planning • Design Systems

How can we create a reliable, consistent experience that scales along with our distributed global team?

How can we create a reliable, consistent experience that scales along with our distributed global team?

With no single source of truth to assist in awareness of existing patterns, designers submitted mismatched designs. These began to make their way into the application (for example, there were seven different versions of an alert banner found in an audit) resulting in effecting how users experienced Umbrella.


The design system was scattered across different files and folders which were often inconsistent within themselves and the guidelines for use were nonexistent or vague. As the team grew larger and more distributed relying on tribal knowledge was proving even more insufficient.

System issues

Knowledge-sharing is "tribal"

Inconsistent references

Scattered resources

Vague, nonexistent guidelines

Unclear process for updates

Team Impact

Unproductive critique

Duplicate efforts

Churn, blocking work

Technical debt/design debt

Distrust in resources

Inconsistent UI

Team Need

Single shared source of truth

Improved communication

Clear and consistent guidelines

Contribution Process

System issues

Knowledge-sharing is "tribal"

Inconsistent references

Scattered resources

Vague, nonexistent guidelines

Unclear process for updates

Team Need

Single shared source of truth

Improved communication

Clear and consistent guidelines

Contribution Process

Team Impact

Unproductive critique

Duplicate efforts

Churn, blocking work

Technical debt/design debt

Distrust in resources

Inconsistent UI

Updating the design system using Atomic Methodology as the starting point

Updating the design system using Atomic Methodology as the starting point

I steered the team toward sessions based on the Atomic Methodology proposed by Brad Frost as a starting point for organizing the design system. A shared slide deck was used to capture screenshots, gifs and note where we found the component or pattern. From there we were able to identify areas of alignment, inconsistencies, and suboptimal designs within the design pattern library (DPL), the UI Sketch library and the Umbrella dashboard.


Once the prevailing components and patterns were identified, named and grouped, I created a spreadsheet that organized ux assets, noting variations, component statuses and documented usage. While the spreadsheet was valuable, we all recognized that long-term we would need to create a more sophisticated method of tracking components and sharing guidelines. What we really needed was a website, but it was not possible to have a dedicated frontend resource to build and maintain it from scratch.


I partnered with a frontend engineer in reviewing wikis and Confluence, but these were all cumbersome, slow and inflexible. I was able to source Frontify, a tool for creating style guides, to host our website. This eliminated the need to depend on an engineering resource to update the content and became something that the design team could maintain ourselves. A JIRA board was created to track progress on changes to the design system. The spreadsheet content was transferred into the new Umbrella Design System website and has since been expanded upon.

Umbrella Design System: UI Sketch Library

The UI Sketch Library is the collection of foundational elements and components that Product Designers use to create Cisco Umbrella features.

Umbrella Design System: UI Sketch Library

Umbrella Design System: UI Sketch Library

The UI Sketch Library is the collection of foundational elements and components that Product Designers use to create Cisco Umbrella features.

Umbrella Design System Website

Umbrella Design System Website

This website serves as a central hub for the distributed global members of Umbrella engineering and product design teams to learn about the design system, the teams supporting it, documentation of libraries and processes.

Component contribution process

I established a process to allow our design and engineering teams to self-serve contributions to Umbrella Design System that slots into our existing design team ceremonies. The process facilitates the process of reviewing, promoting, updating and deprecating assets between the UX team and the DPL team and aid in bringing consistency to the application.

  • Component contribution process

    I established a process to allow our design and engineering teams to self-serve contributions to Umbrella Design System that slots into our existing design team ceremonies. The process facilitates the process of reviewing, promoting, updating and deprecating assets between the UX team and the DPL team and aid in bringing consistency to the application.

  • Design ops and administration

    I implemented various measurement and tracking tools, shaped our internal ceremonies, developed channels for knowledge-sharing within Cisco Umbrella and shared detailed process frameworks and templates via our FAQ.

    Measurement & Tracking

    Quarterly Design System

    Engagement Survey

    Google Analytics for Frontify

    JIRA Project Tracking

    Platform Component Count

    Team Ceremonies

    Monthly Retro

    Planning Meetings

    SBG Common UX Meeting

    Knowledge Sharing

    Onsite Demo of Frontify App

    Monthly Release Update Email

    WebEx Teams Chatrooms

    JIRA Bot for WebEx Teams

    New Hire On-boarding Deck

    FAQ & Submission Form

  • Mentorship and leadership

    Due to my work, I had been recognized as the UX Lead for discussions regarding design systems for Cisco Umbrella within the Cisco Security Business Group (SBG).


    In this capacity, I helped influence the SBG “Atomic” design system, and engaged in regular meetings to assess UX assets. I served as a mentor for junior designers within my team and a resource to veteran designers with questions regarding the design system. I also provided guidance to peers within the SBG who are in the early phases of the developing and reassessing their design systems. I regularly kept abreast of trends by attending conferences, workshops, etc.

  • Component contribution process

    I established a process to allow our design and engineering teams to self-serve contributions to Umbrella Design System that slots into our existing design team ceremonies. The process facilitates the process of reviewing, promoting, updating and deprecating assets between the UX team and the DPL team and aid in bringing consistency to the application.

  • Design ops and administration

    I implemented various measurement and tracking tools, shaped our internal ceremonies, developed channels for knowledge-sharing within Cisco Umbrella and shared detailed process frameworks and templates via our FAQ.

    Measurement & Tracking

    Quarterly Design System

    Engagement Survey

    Google Analytics for Frontify

    JIRA Project Tracking

    Platform Component Count

    Team Ceremonies

    Monthly Retro

    Planning Meetings

    SBG Common UX Meeting

    Knowledge Sharing

    Onsite Demo of Frontify App

    Monthly Release Update Email

    WebEx Teams Chatrooms

    JIRA Bot for WebEx Teams

    New Hire On-boarding Deck

    FAQ & Submission Form

  • Mentorship and leadership

    Due to my work, I had been recognized as the UX Lead for discussions regarding design systems for Cisco Umbrella within the Cisco Security Business Group (SBG). In this capacity, I helped influence the SBG “Atomic” design system, and engaged in regular meetings to assess UX assets. I served as a mentor for junior designers within my team and a resource to veteran designers with questions regarding the design system. I also provided guidance to peers within the SBG who are in the early phases of the developing and reassessing their design systems. I regularly kept abreast of trends by attending conferences, workshops, etc.

Design ops and administration

I implemented various measurement and tracking tools, shaped our internal ceremonies, developed channels for knowledge-sharing within Cisco Umbrella and shared detailed process frameworks and templates via our FAQ.

Measurement & Tracking

Quarterly Design System

Engagement Survey

Google Analytics for Frontify

JIRA Project Tracking

Platform Component Count

Team Ceremonies

Monthly Retro

Planning Meetings

SBG Common UX Meeting

Knowledge Sharing

Onsite Demo of Frontify App

Monthly Release Update Email

WebEx Teams Chatrooms

JIRA Bot for WebEx Teams

New Hire On-boarding Deck

FAQ & Submission Form

Mentorship and representing Cisco Umbrella in the Security Business Group

Due to my work, I had been recognized as the UX Lead for discussions regarding design systems for Cisco Umbrella within the Cisco Security Business Group (SBG). In this capacity, I helped influence the SBG “Atomic” design system, and engaged in regular meetings to assess UX assets. I served as a mentor for junior designers within my team and a resource to veteran designers with questions regarding the design system. I also provided guidance to peers within the SBG who are in the early phases of the developing and reassessing their design systems. I regularly kept abreast of trends by attending conferences, workshops, etc.

First year results

First year results

In the year since it has been reintroduced, the Umbrella Design System’s latest incarnation has been received very positively from the UX Product Design Team and frontend engineering.

4/5

4/5

Satisfaction Rating

On a scale of 1 poor to 5 very good

Satisfaction Rating

On a scale of 1 poor to 5 very good

100%

100%

UI Sketch Library Adoption

UI Sketch Library Adoption

2/week

2/week

Design System Website usage over 6 month period

Design System Website usage over 6 month period

+23%

+23%

Frontend UI Eng Contribution to Design Pattern Library

Frontend UI Eng Contribution to Design Pattern Library

I'm currently available for new opportunities. Feel free to reach out.

LET’S CONNECT

CISCO / UMBRELLA DESIGN SYSTEM

100% adoption rate, +23% increase in dev contributions within first year

I acted as UX Product Design Lead for the Umbrella Design System, guiding the strategy for re-establishing the design system and reshaping its processes with a focus on service design and building frameworks to support system contributors.


MY ROLE

Senior Product Designer


TEAM

Junior Product Designer • 2 Engineers


USERS / PERSONAS

Product Design Team, Engineering Team, Umbrella Customers


ACTIVITIES PERFORMED

UX Audit Workshops • Documentation • Design Ops & Admin • Process Development • Metrics Tracking • Establishing Comms, Ceremonies and Team Engagement • Mentorship • Planning • Design Systems

How can we create a reliable, consistent experience that scales along with our distributed global team?

With no single source of truth to assist in awareness of existing patterns, designers submitted mismatched designs. These began to make their way into the application (for example, there were seven different versions of an alert banner found in an audit) resulting in effecting how users experienced Umbrella.


The design system was scattered across different files and folders which were often inconsistent within themselves and the guidelines for use were nonexistent or vague. As the team grew larger and more distributed relying on tribal knowledge was proving even more insufficient.

System issues

Knowledge-sharing is "tribal"

Inconsistent references

Scattered resources

Vague, nonexistent guidelines

Unclear process for updates

Team Impact

Unproductive critique

Duplicate efforts

Churn, blocking work

Technical debt/design debt

Distrust in resources

Inconsistent UI

Team Need

Single shared source of truth

Improved communication

Clear and consistent guidelines

Contribution Process

System issues

Knowledge-sharing is "tribal"

Inconsistent references

Scattered resources

Vague, nonexistent guidelines

Unclear process for updates

Team Need

Single shared source of truth

Improved communication

Clear and consistent guidelines

Contribution Process

Team Impact

Unproductive critique

Duplicate efforts

Churn, blocking work

Technical debt/design debt

Distrust in resources

Inconsistent UI

Updating the design system using Atomic Methodology as the starting point

I steered the team toward sessions based on the Atomic Methodology proposed by Brad Frost as a starting point for organizing the design system. A shared slide deck was used to capture screenshots, gifs and note where we found the component or pattern. From there we were able to identify areas of alignment, inconsistencies, and suboptimal designs within the design pattern library (DPL), the UI Sketch library and the Umbrella dashboard.


Once the prevailing components and patterns were identified, named and grouped, I created a spreadsheet that organized ux assets, noting variations, component statuses and documented usage. While the spreadsheet was valuable, we all recognized that long-term we would need to create a more sophisticated method of tracking components and sharing guidelines. What we really needed was a website, but it was not possible to have a dedicated frontend resource to build and maintain it from scratch.


I partnered with a frontend engineer in reviewing wikis and Confluence, but these were all cumbersome, slow and inflexible. I was able to source Frontify, a tool for creating style guides, to host our website. This eliminated the need to depend on an engineering resource to update the content and became something that the design team could maintain ourselves. A JIRA board was created to track progress on changes to the design system. The spreadsheet content was transferred into the new Umbrella Design System website and has since been expanded upon.

Umbrella Design System: UI Sketch Library

The UI Sketch Library is the collection of foundational elements and components that Product Designers use to create Cisco Umbrella features.

Umbrella Design System: UI Sketch Library

The UI Sketch Library is the collection of foundational elements and components that Product Designers use to create Cisco Umbrella features.

Umbrella Design System Website

This website serves as a central hub for the distributed global members of Umbrella engineering and product design teams to learn about the design system, the teams supporting it, documentation of libraries and processes.

Component contribution process

I established a process to allow our design and engineering teams to self-serve contributions to Umbrella Design System that slots into our existing design team ceremonies. The process facilitates the process of reviewing, promoting, updating and deprecating assets between the UX team and the DPL team and aid in bringing consistency to the application.

  • Component contribution process

    I established a process to allow our design and engineering teams to self-serve contributions to Umbrella Design System that slots into our existing design team ceremonies. The process facilitates the process of reviewing, promoting, updating and deprecating assets between the UX team and the DPL team and aid in bringing consistency to the application.

  • Design ops and administration

    I implemented various measurement and tracking tools, shaped our internal ceremonies, developed channels for knowledge-sharing within Cisco Umbrella and shared detailed process frameworks and templates via our FAQ.

    Measurement & Tracking

    Quarterly Design System

    Engagement Survey

    Google Analytics for Frontify

    JIRA Project Tracking

    Platform Component Count

    Team Ceremonies

    Monthly Retro

    Planning Meetings

    SBG Common UX Meeting

    Knowledge Sharing

    Onsite Demo of Frontify App

    Monthly Release Update Email

    WebEx Teams Chatrooms

    JIRA Bot for WebEx Teams

    New Hire On-boarding Deck

    FAQ & Submission Form

  • Mentorship and leadership

    Due to my work, I had been recognized as the UX Lead for discussions regarding design systems for Cisco Umbrella within the Cisco Security Business Group (SBG).


    In this capacity, I helped influence the SBG “Atomic” design system, and engaged in regular meetings to assess UX assets. I served as a mentor for junior designers within my team and a resource to veteran designers with questions regarding the design system. I also provided guidance to peers within the SBG who are in the early phases of the developing and reassessing their design systems. I regularly kept abreast of trends by attending conferences, workshops, etc.

  • Component contribution process

    I established a process to allow our design and engineering teams to self-serve contributions to Umbrella Design System that slots into our existing design team ceremonies. The process facilitates the process of reviewing, promoting, updating and deprecating assets between the UX team and the DPL team and aid in bringing consistency to the application.

  • Design ops and administration

    I implemented various measurement and tracking tools, shaped our internal ceremonies, developed channels for knowledge-sharing within Cisco Umbrella and shared detailed process frameworks and templates via our FAQ.

    Measurement & Tracking

    Quarterly Design System

    Engagement Survey

    Google Analytics for Frontify

    JIRA Project Tracking

    Platform Component Count

    Team Ceremonies

    Monthly Retro

    Planning Meetings

    SBG Common UX Meeting

    Knowledge Sharing

    Onsite Demo of Frontify App

    Monthly Release Update Email

    WebEx Teams Chatrooms

    JIRA Bot for WebEx Teams

    New Hire On-boarding Deck

    FAQ & Submission Form

  • Mentorship and leadership

    Due to my work, I had been recognized as the UX Lead for discussions regarding design systems for Cisco Umbrella within the Cisco Security Business Group (SBG). In this capacity, I helped influence the SBG “Atomic” design system, and engaged in regular meetings to assess UX assets. I served as a mentor for junior designers within my team and a resource to veteran designers with questions regarding the design system. I also provided guidance to peers within the SBG who are in the early phases of the developing and reassessing their design systems. I regularly kept abreast of trends by attending conferences, workshops, etc.

Design ops and administration

I implemented various measurement and tracking tools, shaped our internal ceremonies, developed channels for knowledge-sharing within Cisco Umbrella and shared detailed process frameworks and templates via our FAQ.

Measurement & Tracking

Quarterly Design System

Engagement Survey

Google Analytics for Frontify

JIRA Project Tracking

Platform Component Count

Team Ceremonies

Monthly Retro

Planning Meetings

SBG Common UX Meeting

Knowledge Sharing

Onsite Demo of Frontify App

Monthly Release Update Email

WebEx Teams Chatrooms

JIRA Bot for WebEx Teams

New Hire On-boarding Deck

FAQ & Submission Form

Mentorship and representing Cisco Umbrella in the Security Business Group

Due to my work, I had been recognized as the UX Lead for discussions regarding design systems for Cisco Umbrella within the Cisco Security Business Group (SBG). In this capacity, I helped influence the SBG “Atomic” design system, and engaged in regular meetings to assess UX assets. I served as a mentor for junior designers within my team and a resource to veteran designers with questions regarding the design system. I also provided guidance to peers within the SBG who are in the early phases of the developing and reassessing their design systems. I regularly kept abreast of trends by attending conferences, workshops, etc.

First year results

In the year since it has been reintroduced, the Umbrella Design System’s latest incarnation has been received very positively from the UX Product Design Team and frontend engineering.

4/5

Satisfaction Rating

On a scale of 1 poor to 5 very good

100%

UI Sketch Library Adoption

2/week

Design System Website usage over 6 month period

+23%

Frontend UI Eng Contribution to Design Pattern Library

I'm currently available for new opportunities. Feel free to reach out.

LET’S CONNECT